Negotiation Skills

NameEmailOccupation/Course NameBatchRoll Number

1 / 30

1. Effective negotiation skills mainly depend on:

A) Personal attributes and communication

B) Luck

C) Authority only

D) Silence

2 / 30

2. Which behavior should be avoided in active listening?

A) Maintaining eye contact

B) Interrupting

C) Good posture

D) Attentiveness

3 / 30

3. Non-verbal cues can include:

A) Emails

B) Reports

C) Contracts

D) Body language

4 / 30

4. Respect for others mainly encourages:

A) Competition

B) Conflict

C) Positive relationships

D) Dominance

5 / 30

5. Empathy in negotiation helps to:

A) Ignore emotions

B) Understand the other party

C) Control decisions

D) Rush agreement

6 / 30

6. Good listening skills mainly improve:

A) Misunderstanding

B) Conflict

C) Negotiation outcomes

D) Delays

7 / 30

7. Which environment best supports successful negotiation?

A) No interaction

B) Hostile setup

C) Comfortable non-verbal environment

D) Silent room

8 / 30

8. Open-ended questions encourage:

A) Yes or no answers

B) Silence

C) Detailed responses

D) Quick closure

9 / 30

9. Indirect questions are mainly used to:

A) Demand answers

B) Gather information subtly

C) End discussion

D) Create pressure

10 / 30

10. Which questioning type is straightforward and clear?

A) Direct

B) Indirect

C) Open-ended

D) Human

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11. Seeking information in negotiation mainly helps to:

A) Reduce preparation

B) Avoid questions

C) Increase confusion

D) Make informed decisions

12 / 30

12. Testing understanding helps negotiators to:

A) End talks early

B) Assume meaning

C) Confirm clarity

D) Ignore feedback

13 / 30

13. Assertiveness in negotiation means:

A) Being aggressive

B) Expressing needs confidently

C) Staying silent

D) Avoiding discussion

14 / 30

14. Which interpersonal skill involves understanding unspoken signals?

A) Non-verbal communication

B) Budget analysis

C) Time management

D) Note taking

15 / 30

15. Which posture supports active listening?

A) Slouching

B) Turning away

C) Checking phone

D) Attentive body posture

16 / 30

16. Reflective listening means:

A) Repeating without understanding

B) Ignoring responses

C) Showing understanding of the message

D) Changing topic

17 / 30

17. Maintaining eye contact during negotiation helps to:

A) Show disinterest

B) Build trust

C) End discussion

D) Increase conflict

18 / 30

18. Which is a key point of active listening?

A) Interrupting often

B) Good posture

C) Looking away

D) Multitasking

19 / 30

19. Why is attentiveness important in active listening?

A) To control others

B) To respond quickly

C) To avoid eye contact

D) To catch key information

20 / 30

20. Active listening mainly focuses on:

A) Speaking more

B) Interrupting

C) Fully understanding the speaker

D) Ignoring emotions

21 / 30

21. Non-verbal communication is important because it:

A) Replaces written contracts

B) Shows inner expressions easily

C) Avoids negotiation

D) Stops listening

22 / 30

22. Why is light conversation used before negotiation starts?

A) To delay talks

B) To confuse others

C) To build rapport

D) To dominate discussion

23 / 30

23. Offering refreshments during negotiation mainly helps to:

A) Increase pressure

B) Waste time

C) Distract participants

D) Create comfort

24 / 30

24. Which factor creates a positive non-verbal environment?

A) Interrupting frequently

B) Cold room setup

C) Friendly reception

D) Strict silence

25 / 30

25. Non-verbal communication is best described as:

A) Written messages

B) Communication without spoken words

C) Online chatting

D) Formal speaking

26 / 30

26. Which of the following is an interpersonal skill?

A) Listening

B) Planning

C) Budgeting

D) Scheduling

27 / 30

27. Respect for others in negotiation mainly helps to:

A) Control the discussion

B) Win arguments

C) Avoid preparation

D) Build trust and cooperation

28 / 30

28. Which personal attribute focuses on understanding others’ feelings?

A) Self-esteem

B) Objectivity

C) Empathy

D) Listening

29 / 30

29. Which attribute allows a negotiator to remain fair and unbiased?

A) Self-esteem

B) Objectivity

C) Empathy

D) Assertiveness

30 / 30

30. Which personal attribute helps a negotiator value themselves positively?

A) Self-esteem

B) Objectivity

C) Empathy

D) Respect for others

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Negotiation Skills

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